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    Call center benchmarking : deciding if good is good enough

    Call center benchmarking : deciding if good is good enough by Anton, Jon, Gustin, David, 1962-, Spit, Stijn

    West Lafayette, Ind. : Ichor Business Books/Purdue University Press, 2000
    Format: Electronic eBook
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  2. 2
    Call center benchmarking how good is "good enough"

    Call center benchmarking how good is "good enough" by Anton, Jon

    West Lafayette, Ind. : Ichor Business Books/Purdue University Press, 2000
    Other Authors: “…Gustin, David, 1962-…”
    Format: Electronic eBook
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