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1
The Starbucks experience : 5 principles for turning ordinary into extraordinary
New York : McGraw-Hill, 2007Format: Book
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2
Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System
[Place of publication not identified] : McGraw Hill-Ascent Audio, 2011
[First edition].Format: Electronic AudioStreaming audio (Wentworth users only)
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3
Prescription for Excellence : Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
New York, N.Y. : McGraw-Hill Education LLC., 2011
1st edition.Format: Electronic eBookAccess E-Book
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4
The Airbnb Way 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging.
[Place of publication not identified] : McGraw Hill-Ascent Audio, 2019Format: Electronic AudioStreaming audio (Wentworth users only)
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5
Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System
[New York] : McGraw-Hill, 2011Format: Electronic eBookFull text (MCPHS users only)