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  1. 1
    Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs

    Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs by Vavra, Terry G.

    Milwaukee, Wis. : ASQ Quality Press, 1997
    Format: Book


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  2. 2
    Aftermarketing : how to keep customers for life through relationship marketing

    Aftermarketing : how to keep customers for life through relationship marketing by Vavra, Terry G.

    Homewood, Ill. : Business One Irwin, 1992
    Format: Book


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