Making Work Visible : Ethnographically Grounded Case Studies of Work Practice.
An overview of Xerox's social science tradition, with detailed case studies that show how client engagement was conducted over time.
Saved in:
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Leiden :
Cambridge University Press,
2011.
|
| Series: | Learning in Doing: Social, Cognitive and Computational Perspectives.
|
| Subjects: | |
| Online Access: | Full text (Emerson users only) Full text (Emmanuel users only) Full text (NECO users only) Full text (MCPHS users only) Full text (Wentworth users only) |
MARC
| LEADER | 00000cam a2200000ui 4500 | ||
|---|---|---|---|
| 001 | 0988f9a8-47d5-4521-8377-b2fa09ac7672 | ||
| 005 | 20240830000000.0 | ||
| 008 | 110523s2011 ne o 000 0 eng d | ||
| 019 | |a 816841961 |a 819630355 |a 826451138 | ||
| 020 | |a 9781139082303 | ||
| 020 | |a 1139082302 | ||
| 020 | |a 1283112418 | ||
| 020 | |a 9781283112413 | ||
| 020 | |a 9781139080033 |q (e-book) | ||
| 020 | |a 1139080032 |q (e-book) | ||
| 020 | |z 9780521190725 |q (hardback) | ||
| 020 | |z 9780521176651 |q (paperback) | ||
| 029 | 1 | |a AU@ |b 000048810761 | |
| 029 | 1 | |a AU@ |b 000058022805 | |
| 029 | 1 | |a DEBSZ |b 396991416 | |
| 029 | 1 | |a DEBSZ |b 430987153 | |
| 035 | |a (OCoLC)726734774 |z (OCoLC)816841961 |z (OCoLC)819630355 |z (OCoLC)826451138 | ||
| 035 | |a (OCoLC)ocn726734774 | ||
| 040 | |a EBLCP |b eng |e pn |c EBLCP |d OCLCQ |d YDXCP |d IDEBK |d DKU |d OCLCQ |d OCLCO |d OCLCQ |d DEBSZ |d OCLCF |d OCLCQ |d OCLCO |d OCLCQ |d OCLCO |d UAB |d OCLCQ |d OCLCO |d KIJ |d CUY |d MERUC |d ZCU |d ICG |d K6U |d U3W |d COO |d OCLCQ |d OCLCO |d TKN |d DKC |d OCLCQ |d UKAHL |d S9I |d OCLCQ |d EYM |d OCLCO |d OCLCQ |d OCLCO | ||
| 050 | 4 | |a HD9802.3.U64 |b X4763 2011 | |
| 072 | 7 | |a KJU |2 bicssc | |
| 082 | 0 | 4 | |a 658.54 |
| 100 | 1 | |a Szymanski, Margaret H. | |
| 245 | 1 | 0 | |a Making Work Visible : |b Ethnographically Grounded Case Studies of Work Practice. |
| 260 | |a Leiden : |b Cambridge University Press, |c 2011. | ||
| 300 | |a 1 online resource (406 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 490 | 1 | |a Learning in Doing: Social, Cognitive and Computational Perspectives | |
| 505 | 0 | |a Cover; Half-title; Series-title; Title; Copyright; Contents; Figures and Excerpts; Tables; Contributors; Series Foreword; Foreword; Acknowledgments; Introduction: Work Practice Analysis at Xerox; Orientations and Influences; Organization of the Book; Part I: Work Practice Study in Historical Context; 1 Work Practice and Technology: A Retrospective; 2 Engineering Investigations: What Is Made Visible in Making Work Visible?; Part II: Applying Work Practice Methods; 3 Uncovering the Unremarkable; 4 Work Practices to Understand the Implications of Nascent Technology. | |
| 505 | 8 | |a 5 Tokyo to Go: Using Field Studies to Inform the Design of a Mobile Leisure Guide for Japanese YouthPart III: Practices around Documents; 6 Exploring Documents and the Future of Work; 7 New Ways of Working: The Implications of Work Practice Transitions; 8 Behind the Scenes: The Business Side of Medical Records; 9 Seeing the Right Color: Technical and Practical Solutions to the Problem of Accurate Colour Reproduction in the Digital Print Industry; Part IV: The Customer Front; 10 Integrated Customer Service: Reinventing a Workscape; 11 Interactions at a Reprographics Store. | |
| 505 | 8 | |a 12 Ethnographically Informed Technology for Remote Help-giving13 Sign of the Times at the Department Store: Replacing Paper with Electronic Signs; Part V: Learning and Knowledge Sharing; 14 Communal Knowledge Sharing: The Eureka Story; 15 Designing Document Solutions for Airline Maintenance Advisories; 16 Transforming Information System Design: Enabling Users to Design; 17 Rethinking How Projects Are Managed: Meeting Communication across the Organizational Hierarchy; Part VI: Competency Transfer; 18 Fujitsu Learned Ethnography from PARC: Establishing the Social Science Center. | |
| 505 | 8 | |a 19 The Work Practice Center of Excellence20 Transferring Ethnographic Competence: Personal Reflections on the Past and Future of Work Practice Analysis; References; Index. | |
| 520 | |a An overview of Xerox's social science tradition, with detailed case studies that show how client engagement was conducted over time. | ||
| 588 | 0 | |a Print version record. | |
| 590 | |a ProQuest Ebook Central |b Ebook Central College Complete | ||
| 610 | 2 | 0 | |a Xerox Corporation |x Management. |
| 610 | 2 | 0 | |a Xerox Corporation |x Employees. |
| 650 | 0 | |a Organizational learning |v Case studies. | |
| 650 | 0 | |a Knowledge management |v Case studies. | |
| 650 | 0 | |a Human engineering |v Case studies. | |
| 650 | 0 | |a Work |x Social aspects |v Case studies. | |
| 700 | 1 | |a Whalen, Jack. | |
| 776 | 0 | 8 | |i Print version: |a Szymanski, Margaret H. |t Making Work Visible : Ethnographically Grounded Case Studies of Work Practice. |d Leiden : Cambridge University Press, ©2011 |z 9780521190725 |
| 830 | 0 | |a Learning in Doing: Social, Cognitive and Computational Perspectives. | |
| 856 | 4 | 0 | |u https://ebookcentral.proquest.com/lib/emerson/detail.action?docID=691886 |z Full text (Emerson users only) |t 0 |
| 856 | 4 | 0 | |u https://ebookcentral.proquest.com/lib/emmanuel/detail.action?docID=691886 |z Full text (Emmanuel users only) |t 0 |
| 856 | 4 | 0 | |u https://ebookcentral.proquest.com/lib/neco/detail.action?docID=691886 |z Full text (NECO users only) |t 0 |
| 856 | 4 | 0 | |u https://ebookcentral.proquest.com/lib/mcphs/detail.action?docID=691886 |z Full text (MCPHS users only) |t 0 |
| 856 | 4 | 0 | |u https://ebookcentral.proquest.com/lib/wit/detail.action?docID=691886 |z Full text (Wentworth users only) |t 0 |
| 999 | 1 | 0 | |i 0988f9a8-47d5-4521-8377-b2fa09ac7672 |l in00000195081 |s US-MBE |m making_work_visibleethnographically_grounded_case_studies_of_work_prac_____2011_______cambra________________________________________szymanski__margaret________________e |
| 999 | 1 | 0 | |i 0988f9a8-47d5-4521-8377-b2fa09ac7672 |l in00000341671 |s US-MBEMM |m making_work_visibleethnographically_grounded_case_studies_of_work_prac_____2011_______cambra________________________________________szymanski__margaret________________e |
| 999 | 1 | 0 | |i 0988f9a8-47d5-4521-8377-b2fa09ac7672 |l in00000254500 |s US-MBNECO |m making_work_visibleethnographically_grounded_case_studies_of_work_prac_____2011_______cambra________________________________________szymanski__margaret________________e |
| 999 | 1 | 0 | |i 0988f9a8-47d5-4521-8377-b2fa09ac7672 |l in00000287956 |s US-MBP |m making_work_visibleethnographically_grounded_case_studies_of_work_prac_____2011_______cambra________________________________________szymanski__margaret________________e |
| 999 | 1 | 0 | |i 0988f9a8-47d5-4521-8377-b2fa09ac7672 |l in00000318517 |s US-MBWI |m making_work_visibleethnographically_grounded_case_studies_of_work_prac_____2011_______cambra________________________________________szymanski__margaret________________e |
| 999 | 1 | 1 | |l in00000195081 |s ISIL:US-MBE |i Emerson |t BKS |a EBooks |c ProQuest |d Other scheme |x E-Resource |p UNLOANABLE |
| 999 | 1 | 1 | |l in00000341671 |s ISIL:US-MBEMM |i Emmanuel |t BKS |a Online |c ProQuest |d Other scheme |p UNLOANABLE |
| 999 | 1 | 1 | |l in00000254500 |s ISIL:US-MBNECO |i NECO |t BKS |a eBooks |c ProQuest |d Other scheme |p UNLOANABLE |
| 999 | 1 | 1 | |l in00000287956 |s ISIL:US-MBP |i MCPHS |t BKS |a E-Collections |c ProQuest |d Other scheme |p UNLOANABLE |
| 999 | 1 | 1 | |l in00000318517 |s ISIL:US-MBWI |i Wentworth |t BKS |a Ebooks |c ProQuest |d Other scheme |p UNLOANABLE |