Xerox corporation : the customer satisfaction program /

"Xerox embarked on an ambitious program in the early 1980s to regain its eroded leadership in the copier industry - an industry it virtually created with the introduction of its model 914 in 1959."

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Bibliographic Details
Main Author: Menezes, Melvyn A. J.
Format: Book Chapter
Language:English
Published: Boston, MA : Harvard Business School Publishing, 1993.
Subjects:
Description
Summary:"Xerox embarked on an ambitious program in the early 1980s to regain its eroded leadership in the copier industry - an industry it virtually created with the introduction of its model 914 in 1959."
Item Description:"9-591-055" -- t.p.
"Rev. January 12, 1993" -- t.p.
Physical Description:23 pages ; 28 cm