Xerox corporation : the customer satisfaction program /

"Xerox embarked on an ambitious program in the early 1980s to regain its eroded leadership in the copier industry - an industry it virtually created with the introduction of its model 914 in 1959."

Saved in:
Bibliographic Details
Main Author: Menezes, Melvyn A. J.
Format: Book Chapter
Language:English
Published: Boston, MA : Harvard Business School Publishing, 1993.
Subjects:

MARC

LEADER 00000caa a2200000ua 4500
001 1f4724d5-ccc5-4636-bdce-d9953232a411
005 20241205000000.0
008 010919s1993 mau rb 000 0 eng d
035 |9 AES-9944 
035 |a (OCoLC)373860502 
040 |a ECL  |c ECL  |d UtOrBLW 
043 |a n-us--- 
049 |a ECLL 
090 |a HF5415.15  |b .M46 1993 
100 1 |a Menezes, Melvyn A. J. 
245 1 0 |a Xerox corporation :  |b the customer satisfaction program /  |c A.J. Menezes. 
264 1 |a Boston, MA :  |b Harvard Business School Publishing,  |c 1993. 
300 |a 23 pages ;  |c 28 cm 
336 |a text  |b txt  |2 rdacontent 
337 |a unmediated  |b n  |2 rdamedia 
338 |a volume  |b nc  |2 rdacarrier 
500 |a "9-591-055" -- t.p. 
500 |a "Rev. January 12, 1993" -- t.p. 
520 |a "Xerox embarked on an ambitious program in the early 1980s to regain its eroded leadership in the copier industry - an industry it virtually created with the introduction of its model 914 in 1959." 
595 |a OCLC Reclamation ECLBatch3_in_part1.mrc 20090619 pmh. 
610 2 0 |a Xerox Corporation.  |0 n 82166611  
650 0 |a Product management  |v Case studies.  |0 sh 85107203  
650 0 |a Marketing  |v Case studies.  |0 sh2008107423 
650 0 |a Copying machine industry  |z United States.  |0 sh 85032439  
650 0 |a Consumer satisfaction.  |0 sh 85031490  
650 0 |a Customer services.  |0 sh 85034965  
999 1 0 |i 1f4724d5-ccc5-4636-bdce-d9953232a411  |l e657631  |s US-MBE  |m xerox_corporationcustomer_satisfaction_program_____________________________1993_______harvaa________________________________________menezes__melvyn_a__j_______________p 
999 1 1 |l e657631  |s ISIL:US-MBE  |i Emerson  |t BKS  |a Main Stacks  |b 0113501990627  |c HF5415.15 .M46 1993  |d Library of Congress classification  |x Book  |p LOANABLE