Xerox corporation : the customer satisfaction program /
"Xerox embarked on an ambitious program in the early 1980s to regain its eroded leadership in the copier industry - an industry it virtually created with the introduction of its model 914 in 1959."
Saved in:
Main Author: | |
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Format: | Book Chapter |
Language: | English |
Published: |
Boston, MA :
Harvard Business School Publishing,
1993.
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Subjects: |
MARC
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090 | |a HF5415.15 |b .M46 1993 | ||
100 | 1 | |a Menezes, Melvyn A. J. | |
245 | 1 | 0 | |a Xerox corporation : |b the customer satisfaction program / |c A.J. Menezes. |
264 | 1 | |a Boston, MA : |b Harvard Business School Publishing, |c 1993. | |
300 | |a 23 pages ; |c 28 cm | ||
336 | |a text |b txt |2 rdacontent | ||
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338 | |a volume |b nc |2 rdacarrier | ||
500 | |a "9-591-055" -- t.p. | ||
500 | |a "Rev. January 12, 1993" -- t.p. | ||
520 | |a "Xerox embarked on an ambitious program in the early 1980s to regain its eroded leadership in the copier industry - an industry it virtually created with the introduction of its model 914 in 1959." | ||
595 | |a OCLC Reclamation ECLBatch3_in_part1.mrc 20090619 pmh. | ||
610 | 2 | 0 | |a Xerox Corporation. |0 n 82166611 |
650 | 0 | |a Product management |v Case studies. |0 sh 85107203 | |
650 | 0 | |a Marketing |v Case studies. |0 sh2008107423 | |
650 | 0 | |a Copying machine industry |z United States. |0 sh 85032439 | |
650 | 0 | |a Consumer satisfaction. |0 sh 85031490 | |
650 | 0 | |a Customer services. |0 sh 85034965 | |
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