Serving up success : rapid response time as a catalyst for perceived control /
"This investigation examines the power of rapid response to enhance customer-perceived control and increase customer satisfaction, suggesting that rapid response optimizes the service experience by providing the illusion of control" -- abstract.
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| Format: | Thesis Book |
| Language: | English |
| Published: |
[Place of publication not identified] :
[publisher not identified],
2004.
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This item is not available through FLO. Please contact your home library for further assistance.
Emerson
| Call Number: |
HF5415.335 .P47 2004 |
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