Managing conflict in a negotiated world : a narrative approach to achieving dialogue and change /
With applications ranging from conflict in one's own community to global conflict, Kellett and Dalton's textbook addresses the difficulties of managing conflict. The ideas in the book are based upon the authors' own tested methods and techniques.
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| Format: | Electronic eBook |
| Language: | English |
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Thousand Oaks, Calif. :
Sage Publications,
©2001.
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| Online Access: | Full text (Emerson users only) Full text (Emmanuel users only) Full text (NECO users only) Full text (MCPHS users only) Full text (Wentworth users only) |
Table of Contents:
- pt. I. Understanding Conflict Narratives. 1. Conflict and Dialogue in a Negotiated World. 2. Conflict Narratives as a Good Place to Start. 3. Representing Self, Other, and Context. 4. Ways of Constructing and Interpreting Conflict Narratives
- pt. II. Changing Relationships Through Conflict. 5. Managing Conflict in Our Communities. 6. Managing Conflict at Work. 7. Managing Conflict in Family Relationships. 8. Managing Conflicts in Interpersonal Relationships.