Getting naked : a business fable about shedding the three fears that sabotage client loyalty /
Another extraordinary business fable from the New York Times bestselling author Patrick Lencioni. Written in the same dynamic style as his previous bestsellers including The Five Dysfunctions of a Team, Lencioni illustrates the principles of inspiring client loyalty through a fascinating business fa...
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| Format: | Electronic eBook |
| Language: | English |
| Published: |
San Francisco, CA :
Jossey-Bass,
©2010.
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| Edition: | 1st ed. |
| Subjects: | |
| Online Access: | Full text (Emerson users only) Full text (Emmanuel users only) Full text (NECO users only) Full text (MCPHS users only) Full text (Wentworth users only) Full text (Wentworth users only) |
Table of Contents:
- Getting Naked: A Business Fable About Shedding the Three Fears That Sabotage Client Loyalty; CONTENTS; INTRODUCTION; The Fable; Part One: Theory; ENEMIES; ME; HORRIBLE PROMOTION; ACCELERATION; BAND-AIDS; Part Two: Practice; CONTACT; Q & A; BRASS TACKS; DISCOVERY; GASOLINE ON A FIRE; BACKLASH; DEBRIEF; MESSINESS; SHOW; TELL; RECOVERY; ANTICIPATION; REENTRY; ADVICE; Part Three: Research; EXPOSURE THERAPY; GIVE AWAY; CONSISTENCY; SPEED READING; DANGER; DIGESTION; COUNSEL; ENDURANCE; TEST RUN; HUMILITY; SWALLOWING MEDICINE; PREPARING THE WITNESS; Part Four: Testimony; TRIAL; OFFENSE.
- NO HOLDS BARREDSUCKER PUNCH; DELIBERATION; CROSS-EXAMINATION; MAKING THE CASE; THE FIRST FEAR; THE SECOND FEAR; DECEPTION; FURTHER EXPLANATION; THE THIRD FEAR; DROPPING SHOES; GUT CHECK; ONWARD; The Model; THE ORIGINS OF GETTING NAKED; NAKED SERVICE DEFINED; SHEDDING THE THREE FEARS; BROADER APPLICATIONS OF NAKEDNESS; ACKNOWLEDGMENTS; ABOUT THE AUTHOR.