Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system /
Content Description
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| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
San Francisco :
Jossey-Bass,
[2000]
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| Edition: | First edition. |
| Series: | University of Michigan Business School management series.
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| Subjects: |