Total access : giving customers what they want in an anytime, anywhere world /
"Marketing as we know it is disappearing, declares industry legend Regis McKenna. As marketers focus on advertising and promotion, the chief information officer is automating their core functions. As they obsess over brand, the chief strategy officer is dispersing their responsibilities through...
Saved in:
Main Author: | McKenna, Regis |
---|---|
Format: | Book |
Language: | English |
Published: |
Boston, Mass. :
Harvard Business School Press,
[2002]
|
Subjects: |
Similar Items
-
Customer retention : an integrated process for keeping your best customers
by: Lowenstein, Michael W., 1942-
Published: (1995) -
Creating customers for life
by: Scheuing, Eberhard E. (Eberhard Eugen), 1939-
Published: (1995) -
Aftermarketing : how to keep customers for life through relationship marketing
by: Vavra, Terry G.
Published: (1992) -
The customer loyalty pyramid
by: Lowenstein, Michael W., 1942-
Published: (1997) -
Stop selling, start partnering : the new thinking about finding and keeping customers
by: Wilson, Larry, 1930-
Published: (1994)