Exceptional service, exceptional profit : the secrets of building a five-star customer service organization /
In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches and ultimately, become walking bill...
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| Format: | Book |
| Language: | English |
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New York :
American Management Association,
[2010]
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