AMA handbook for customer satisfaction : research, planning, and implementation /

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Bibliographic Details
Main Author:	Dutka, Alan F.
Format:	Book
Language:	English
Published:	Chicago, Ill. : Lincolnwood, Ill., U.S.A. : American Marketing Association ; NTC Business Books, 1993.
Subjects:	Consumers > Research. Consumer satisfaction > Research.

Emerson

Holdings details from Emerson
Call Number:	HF5415.3 .D88 1993