The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers /
"This excellent book makes it quite clear that your business has to focus on customer experience for 21st-century business success. It's more than refreshing to read the multiple case studies and well thought out approach and to hear the experienced voices of these authors. You've spe...
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| Main Authors: | , , |
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| Other Authors: | |
| Format: | Electronic Audio |
| Language: | English |
| Published: |
[Place of publication not identified] :
McGraw Hill-Ascent Audio,
2011.
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| Edition: | [First edition]. |
| Subjects: | |
| Online Access: | Streaming audio (Wentworth users only) |