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870714s1987 nyua b 001 0 eng |
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|o 16355762
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|a 0471828599
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| 035 |
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|9 AAK-0265
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| 035 |
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|a (OCoLC)16355762
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| 040 |
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|a DLC
|c DLC
|d ECL
|d UtOrBLW
|
| 049 |
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|a ECLL
|
| 050 |
0 |
0 |
|a HF5415.3
|b .L45 1987
|
| 082 |
0 |
|
|a 658.8/12
|2 19
|
| 100 |
1 |
|
|a Lele, Milind M.
|0 n 87876298
|
| 245 |
1 |
4 |
|a The customer is key :
|b gaining an unbeatable advantage through customer satisfaction /
|c Milind M. Lele with Jagdish N. Sheth.
|
| 264 |
|
1 |
|a New York :
|b Wiley,
|c [1987]
|
| 264 |
|
4 |
|c ©1987
|
| 300 |
|
|
|a xii, 260 pages :
|b illustrations ;
|c 24 cm
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent
|
| 337 |
|
|
|a unmediated
|b n
|2 rdamedia
|
| 338 |
|
|
|a volume
|b nc
|2 rdacarrier
|
| 504 |
|
|
|a Includes bibliographical references and index.
|
| 595 |
|
|
|a OCLC Reclamation ECLBatch1_in_part2.mrc 20090619 pmh.
|
| 650 |
|
0 |
|a Consumer satisfaction.
|0 sh 85031490
|
| 700 |
1 |
|
|a Sheth, Jagdish N.
|0 n 50024183
|
| 999 |
1 |
0 |
|i c9e241a0-99b0-4284-a697-7edfd8b78326
|l e85682
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|m customer_is_keygaining_an_unbeatable_advantage_through_customer_satisf_____1987_______wileya________________________________________lele__milind_m_____________________p
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| 999 |
1 |
1 |
|l e85682
|s ISIL:US-MBE
|i Emerson
|t BKS
|a Main Stacks
|b 0113500440384
|c HF5415.3 .L45 1987
|d Library of Congress classification
|x Book
|p LOANABLE
|