|
|
|
|
| LEADER |
00000cam a2200000ua 4500 |
| 001 |
cb0efb28-b987-4ab9-aa4c-83a5c8d5f60d |
| 005 |
20241205000000.0 |
| 008 |
050928s2004 maud r 000 0 eng |
| 035 |
|
|
|a (OCoLC)374118573
|
| 040 |
0 |
0 |
|a ECL
|c ECL
|d UtOrBLW
|
| 049 |
|
|
|a ECLL
|
| 050 |
|
4 |
|a HF5415.5
|b .M66 2004
|
| 100 |
1 |
|
|a Moon, Youngme.
|0 n 2009054698
|
| 245 |
1 |
0 |
|a Starbucks :
|b delivering customer service /
|c Youngme Moon, John Quelch.
|
| 264 |
|
1 |
|a Boston, MA :
|b [publisher not identified],
|c Harvard Business School Publishing,
|c 2004.
|
| 300 |
|
|
|a 20 pages ;
|c 28 cm
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent
|
| 337 |
|
|
|a unmediated
|b n
|2 rdamedia
|
| 338 |
|
|
|a volume
|b nc
|2 rdacarrier
|
| 500 |
|
|
|a "9-504-016" -- t.p.
|
| 500 |
|
|
|a "Rev.: February 3, 2004" -- t.p.
|
| 595 |
|
|
|a OCLC Reclamation ECLBatch3_in_part4.mrc 20090619 pmh.
|
| 650 |
|
0 |
|a Customer services
|v Case studies.
|0 sh 85034965
|
| 650 |
|
0 |
|a Product management
|v Case studies.
|0 sh 85107203
|
| 650 |
|
0 |
|a Marketing
|v Case studies.
|0 sh2008107423
|
| 700 |
1 |
|
|a Quelch, John A.
|0 n 83044437
|
| 710 |
2 |
|
|a Starbucks Coffee Company.
|0 no 95039213
|
| 999 |
1 |
0 |
|i cb0efb28-b987-4ab9-aa4c-83a5c8d5f60d
|l e781766
|s US-MBE
|m starbucksdelivering_customer_service_______________________________________2004_______publia________________________________________moon__youngme______________________p
|
| 999 |
1 |
1 |
|l e781766
|s ISIL:US-MBE
|i Emerson
|t BKS
|a Main Stacks
|b 0113502738280
|c HF5415.5 .M66 2004
|d Library of Congress classification
|x Book
|p LOANABLE
|