Excellence every day : make the daily choice-- inspire your employees and amaze your customers /
Addressing various levels of the corporate ladder, from customer service to the CEO, this handbook explores "The Excellence Myth," revealing a philosophy of excellence to help individuals and organisations reach their performance potential.
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Medford, N.J. :
CyberAge Books/Information Today,
[2008]
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| Subjects: |
MARC
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| 100 | 1 | |a Arussy, Lior. |0 n 2002117400 | |
| 245 | 1 | 0 | |a Excellence every day : |b make the daily choice-- inspire your employees and amaze your customers / |c Lior Arussy. |
| 264 | 1 | |a Medford, N.J. : |b CyberAge Books/Information Today, |c [2008] | |
| 264 | 4 | |c ©2008 | |
| 300 | |a xiii, 219 pages ; |c 22 cm | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a unmediated |b n |2 rdamedia | ||
| 338 | |a volume |b nc |2 rdacarrier | ||
| 500 | |a Includes index. | ||
| 504 | |a Includes bibliographical references. | ||
| 505 | 0 | |a In search of excellence? -- The excellence myth -- Why we fail to delight our customers (while we think we do) -- Excellence : defining, believing, living -- The daily choice you make : delivering excellence one decision at a time -- Creating organizational excellence -- Leading your people to excellence -- Making excellence personal -- Excellence daily choice : personal leadership -- Excellence daily choice : taking ownership -- Excellence daily choice : creative ways to delight -- Excellence daily choice : wow! -- Excellence daily choice in difficult times -- Just imagine ... then make it happen -- Afterword: Moving forward. | |
| 520 | |a Addressing various levels of the corporate ladder, from customer service to the CEO, this handbook explores "The Excellence Myth," revealing a philosophy of excellence to help individuals and organisations reach their performance potential. | ||
| 650 | 0 | |a Customer services. |0 sh 85034965 | |
| 650 | 0 | |a Consumer satisfaction. |0 sh 85031490 | |
| 650 | 0 | |a Success in business. |0 sh 85129589 | |
| 650 | 0 | |a Job satisfaction. |0 sh 85070581 | |
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