Singapore Airlines : customer service innovation (A) /

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Bibliographic Details
Main Author: Deshpande, Rohit
Corporate Author: Singapore Airlines
Other Authors: Hogan, Hal
Format: Book
Language:English
Published: Boston, MA : Harvard Business School Publishing, 2005.
Subjects:
Description
Item Description:"9-504-025".
"Rev.: November 22, 2002".
Physical Description:27 pages : illustrations ; 28 cm