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20241205000000.0 |
| 008 |
050406s2005 mau ra 000 0 eng d |
| 035 |
|
|
|a (OCoLC)63681702
|
| 040 |
|
|
|a ECL
|c ECL
|d UtOrBLW
|
| 049 |
|
|
|a ECLL
|
| 090 |
|
|
|a HF5415.15
|b .D472 2005
|
| 100 |
1 |
|
|a Deshpande, Rohit.
|0 n 82005528
|
| 245 |
1 |
0 |
|a Singapore Airlines :
|b customer service innovation (A) /
|c Rohit Deshpande, Hal Hogan.
|
| 264 |
|
1 |
|a Boston, MA :
|b Harvard Business School Publishing,
|c 2005.
|
| 300 |
|
|
|a 27 pages :
|b illustrations ;
|c 28 cm
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent
|
| 337 |
|
|
|a unmediated
|b n
|2 rdamedia
|
| 338 |
|
|
|a volume
|b nc
|2 rdacarrier
|
| 500 |
|
|
|a "9-504-025".
|
| 500 |
|
|
|a "Rev.: November 22, 2002".
|
| 595 |
|
|
|a OCLC Reclamation ECLBatch3_in_part4.mrc 20090619 pmh.
|
| 650 |
|
0 |
|a Product management
|v Case studies.
|0 sh 85107203
|
| 650 |
|
0 |
|a Marketing
|v Case studies.
|0 sh2008107423
|
| 700 |
1 |
|
|a Hogan, Hal.
|
| 710 |
2 |
|
|a Singapore Airlines.
|0 n 85079136
|
| 999 |
1 |
0 |
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|i Emerson
|t BKS
|a Main Stacks
|b 0113502760862
|c HF5415.15 .D472 2005
|d Library of Congress classification
|x Book
|p LOANABLE
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| 999 |
1 |
1 |
|l e768786
|s ISIL:US-MBE
|i Emerson
|t BKS
|a Main Stacks
|c 3 ANDERSON
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