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  1. 1
    Customer Value Management : Some Reflections and Future Trends.

    Customer Value Management : Some Reflections and Future Trends. by Verhoef, Peter C.

    Boston : BRILL, 2019
    Format: Electronic eBook
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  2. 2
    Rapid data driven sales maximization and churn reduction.

    Rapid data driven sales maximization and churn reduction.

    [Place of publication not identified] : Manning Publications, 2020
    [First edition].
    Format: Electronic Video
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  3. 3
    Close to the customer : 25 management tips from the other side of the counter

    Close to the customer : 25 management tips from the other side of the counter by Donnelly, James H.

    Homewood, Ill. : Business One Irwin, 1992
    Format: Book


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  4. 4
    Ridiculously easy to do business with : a practical guide to giving customers what they want, how and when they want it

    Ridiculously easy to do business with : a practical guide to giving customers what they want, how and when they want it by Avrin, David

    [New York] : Ascent Audio, 2024
    [First edition].
    Format: Electronic Audio
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  5. 5
    Measuring customer satisfaction

    Measuring customer satisfaction by Gerson, Richard F.

    Menlo Park, Calif. : Crisp Publications, 1993
    Format: Electronic eBook
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  6. 6
    The joyless economy the psychology of human satisfaction

    The joyless economy the psychology of human satisfaction by Scitovsky, Tibor

    New York : Oxford University Press, 1992
    Rev. ed.
    Format: Electronic eBook
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  7. 7
    Brains on fire : igniting powerful, sustainable, word of mouth movements

    Brains on fire : igniting powerful, sustainable, word of mouth movements

    Hoboken, N.J. : John Wiley & Sons, 2010
    Format: Book


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  8. 8
    Measuring Customer Satisfaction : a Guide to Managing Quality Service.

    Measuring Customer Satisfaction : a Guide to Managing Quality Service.

    Menlo Park : Crisp Publications, 1993
    Format: Electronic eBook
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  9. 9
    Seven principles for building successful businesses.

    Seven principles for building successful businesses.

    [San Francisco, California, USA] : Kanopy Streaming, 2014
    Format: Electronic Video
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  10. 10
    The Little Book of Big Customer Satisfaction Measurement.

    The Little Book of Big Customer Satisfaction Measurement. by Rao, Ajit

    New Delhi : SAGE Publications, 2013
    Format: Electronic eBook
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  11. 11
    Mass affluence : seven new rules of marketing to today's consumer

    Mass affluence : seven new rules of marketing to today's consumer by Nunes, Paul, 1963-

    Boston, Mass. : Harvard Business School Press, 2004
    Format: Book


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  12. 12
    The Apple experience : secrets to building insanely great customer loyalty

    The Apple experience : secrets to building insanely great customer loyalty by Gallo, Carmine

    New York : McGraw-Hill, 2012
    Format: Electronic eBook
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  13. 13
    Customer-centered telecommunications services marketing

    Customer-centered telecommunications services marketing by Strouse, Karen G.

    Boston : Artech House, 2004
    Format: Electronic eBook
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  14. 14
    Measuring customer satisfaction : survey design, use, and statistical analysis methods

    Measuring customer satisfaction : survey design, use, and statistical analysis methods by Hayes, Bob E., 1963-

    Milwaukee, Wis. : ASQC Quality Press, 1997
    Second edition.
    Format: Book


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  15. 15
    Which features increase customer retention? : most companies aspire to design goods and services that encourage repeat business. Yet businesses often invest in expensive features without adequately understanding how the features that attract new customers may differ from those that retain existing ones

    Which features increase customer retention? : most companies aspire to design goods and services that encourage repeat business. Yet businesses often invest in expensive features w... by Hamilton, Rebecca W., Rust, Roland T., Dev, Chekitan S. (Chekitan Singh), 1959-

    [Cambridge, Massachusetts] : MIT Sloan Management Review, 2017
    Format: Electronic eBook
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  16. 16
    Design for six sigma for service

    Design for six sigma for service by Yang, Kai

    New York : McGraw-Hill, 2005
    Format: Electronic eBook
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  17. 17
    Buying styles : simple lessons in selling the way your customer buys

    Buying styles : simple lessons in selling the way your customer buys by Wilkinson, Michael, 1957-

    New York : AMA/American Management Association, 2009
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  18. 18
    Make Your Brand Matter Experience-Driven Solutions to Capture Customers and Keep Them Loyal.

    Make Your Brand Matter Experience-Driven Solutions to Capture Customers and Keep Them Loyal. by Soechtig, Steven

    Newark : John Wiley & Sons, Incorporated, 2022
    Format: Electronic eBook
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  19. 19
    Now, build a great business! : 7 ways to maximize your profits in any market

    Now, build a great business! : 7 ways to maximize your profits in any market by Thompson, Mark

    New York : American Management Association, 2011
    1st ed.
    Format: Book


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  20. 20
    User Satisfaction with Personalised Internet Applications

    User Satisfaction with Personalised Internet Applications by Bauernfeind, Ulrike

    Frankfurt a.M. Peter Lang GmbH, Internationaler Verlag der Wissenschaften 2018
    1st, New ed.
    Format: Thesis Electronic eBook
    Full text (Open Access)
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