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  1. 1
    Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement

    Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement by Frawley, Andrew

    Hoboken, New Jersey : Wiley, 2015
    Format: Electronic eBook
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  2. 2
    The high roller experience : how Caesar's and other world-class companies are using data to create an unforgettable customer experience

    The high roller experience : how Caesar's and other world-class companies are using data to create an unforgettable customer experience by Norton, David (David William)

    [Place of publication not identified] : McGraw Hill-Ascent Audio, 2017
    [First edition].
    Format: Electronic Audio
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  3. 3
    Getting naked : a business fable about shedding the three fears that sabotage client loyalty

    Getting naked : a business fable about shedding the three fears that sabotage client loyalty by Lencioni, Patrick, 1965-

    San Francisco, CA : Jossey-Bass, 2010
    First edition.
    Format: Book


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  4. 4
    Customer loyalty

    Customer loyalty

    New York, NY : Inc., 2014
    Format: Electronic Video
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  5. 5
    Which features increase customer retention? : most companies aspire to design goods and services that encourage repeat business. Yet businesses often invest in expensive features without adequately understanding how the features that attract new customers may differ from those that retain existing ones

    Which features increase customer retention? : most companies aspire to design goods and services that encourage repeat business. Yet businesses often invest in expensive features w... by Hamilton, Rebecca W., Rust, Roland T., Dev, Chekitan S. (Chekitan Singh), 1959-

    [Cambridge, Massachusetts] : MIT Sloan Management Review, 2017
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  6. 6
    Wired and dangerous how your customers have changed and what to do about it

    Wired and dangerous how your customers have changed and what to do about it by Bell, Chip R.

    San Francisco : Berrett-Koehler Publishers, 2011
    Format: Electronic eBook
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  7. 7
    La Estrategia CRM : Las Claves para Aumentar y Fidelizar a la Clientela.

    La Estrategia CRM : Las Claves para Aumentar y Fidelizar a la Clientela. by 50Minutos

    Namur : Lemaitre Publishing, 2017
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  8. 8
    Customer winback how to recapture lost customers and keep them loyal

    Customer winback how to recapture lost customers and keep them loyal by Griffin, Jill

    San Francisco : Jossey-Bass, 2001
    1st ed.
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  9. 9
    The culting of brands : when customers become true believers

    The culting of brands : when customers become true believers by Atkin, Douglas

    New York : Portfolio, 2004
    Format: Book


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  10. 10
    Brand positioning with power : maximize your marketing impact

    Brand positioning with power : maximize your marketing impact by Gordon, Robert S.

    New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2023
    First edition.
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  11. 11
    Customer valuation starvation can kill prevention and cure

    Customer valuation starvation can kill prevention and cure by Mahajan, Gautam

    New York : Business Expert Press, 2021
    First edition.
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  12. 12
    Marketingziel Kundenbindung.

    Marketingziel Kundenbindung. by Sielhorst, Thomas vor der

    Hamburg : Diplomica Verlag, 2009
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  13. 13
    Brand real : how smart companies live their brand promise and inspire fierce customer loyalty

    Brand real : how smart companies live their brand promise and inspire fierce customer loyalty by Vincent, Laurence

    New York : American Management Association, 2012
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  14. 14
    Brand advocates turning enthusiastic customers into a powerful marketing force

    Brand advocates turning enthusiastic customers into a powerful marketing force by Fuggetta, Rob

    Hoboken, N.J. : Wiley, 2012
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  15. 15
    Loyalty cards in the apparel industry in Germany and Spain.

    Loyalty cards in the apparel industry in Germany and Spain. by Janotta, Sarah-Mailin

    Hamburg : Diplomica Verlag, 2014
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  16. 16
    FairPay : Adaptively Win-Win Customer Relationships.

    FairPay : Adaptively Win-Win Customer Relationships. by Reisman, Richard

    New York : Business Expert Press, 2016
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  17. 17
    Passion brands : why some brands are just -gotta-have, drive-all-night-for, and tell-your-friends-about

    Passion brands : why some brands are just -gotta-have, drive-all-night-for, and tell-your-friends-about by Newlin, Kate

    Amherst, NY : Prometheus Books, 2009
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  18. 18
    Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs

    Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs by Hoffmann, Nicolas, 1983-

    Frankfurt am Main, Germany : PL Academic Research, an imprint of Peter Lang GmbH, 2013
    Format: Electronic eBook
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  19. 19
    Superior customer satisfaction and loyalty : engaging customers to drive performance

    Superior customer satisfaction and loyalty : engaging customers to drive performance by Goldstein, Sheldon D.

    Milwaukee, Wisconsin : ASQ Quality Press, 2009
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  20. 20
    Exceptional service, exceptional profit the secrets of building a five-star customer service organization

    Exceptional service, exceptional profit the secrets of building a five-star customer service organization by Inghilleri, Leonardo

    New York : American Management Association, 2010
    Format: Electronic eBook
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