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  1. 1
    Skill sumo. Pathways. Andrew O'Toole, customer operations, P&O Ferries

    Skill sumo. Pathways. Andrew O'Toole, customer operations, P&O Ferries

    Derry, Northern Ireland : Makematic, 2019
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  2. 2
    Lead With Your Customer, 2nd Edition : Transform Culture and Brand into World-Class Excellence

    Lead With Your Customer, 2nd Edition : Transform Culture and Brand into World-Class Excellence by Jones, Mark David

    [Place of publication not identified] Association for Talent Development, 2019
    Format: Electronic eBook
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  3. 3
    Demand-driven inventory optimization and replenishment : creating a more efficient supply chain

    Demand-driven inventory optimization and replenishment : creating a more efficient supply chain by Davis, Robert A., 1947-

    Hoboken, New Jersey : Wiley, 2013
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  4. 4
    Clients first the two word miracle

    Clients first the two word miracle by Callaway, Joseph, 1943-

    Hoboken, N.J. : Wiley, 2012
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  5. 5
    Branded customer service : the new competitive edge

    Branded customer service : the new competitive edge by Barlow, Janelle, 1943-

    San Francisco, CA : Berrett-Koehler, 2004
    1st ed.
    Format: Electronic eBook
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  6. 6
    Crossing the line : sexual harassment and how to confront it

    Crossing the line : sexual harassment and how to confront it

    New York, N.Y. : Films Media Group, 2005
    Format: Electronic Video
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  7. 7
    Sexual Harassment News at Six

    Sexual Harassment News at Six

    New York, N.Y. : Films Media Group, 2005
    Format: Electronic Video
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  8. 8
    Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results

    Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results by Evenson, Renee, 1951-

    New York : AMACOM, 2012
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  9. 9
    The daily you : how the new advertising industry is defining your identity and your worth

    The daily you : how the new advertising industry is defining your identity and your worth by Turow, Joseph

    New Haven : Yale University Press, 2011
    Format: Book

    This item is not available through FLO. Please contact your home library for further assistance.
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  10. 10
    Close to the customer : 25 management tips from the other side of the counter

    Close to the customer : 25 management tips from the other side of the counter by Donnelly, James H.

    Homewood, Ill. : Business One Irwin, 1992
    Format: Book


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  11. 11
    Customer service in health care : a grassroots approach to creating a culture of service excellence

    Customer service in health care : a grassroots approach to creating a culture of service excellence by Baird, Kristin

    San Francisco : Chicago : Jossey-Bass ; Health Forum, 2000
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  12. 12
    Implementing service quality based on ISO/IEC 20000 : a management guide, third edition

    Implementing service quality based on ISO/IEC 20000 : a management guide, third edition by Kunas, Michael

    Ely, Cambridgeshire, United Kingdom : IT Governance Publishing, 2012
    Third edition.
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  13. 13
    Coaching knock your socks off service

    Coaching knock your socks off service by Zemke, Ron

    New York : AMACOM, 1997
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  14. 14
    Construction business development : meeting new challenges, seeking opportunity

    Construction business development : meeting new challenges, seeking opportunity by Preece, Christopher N.

    Oxford, [England] ; Boston, [Mass.] : Butterworth-Heinemann, 2003
    Format: Book


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  15. 15
    Measuring customer satisfaction

    Measuring customer satisfaction by Gerson, Richard F.

    Menlo Park, Calif. : Crisp Publications, 1993
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  16. 16
    Journal of relationship marketing.

    Journal of relationship marketing.

    Binghamton, N.Y. : Haworth Press, 2002
    Format: Electronic Journal
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  17. 17
    Project stakeholder management

    Project stakeholder management by Eskerod, Pernille

    Burlington, Vt. : Gower, 2013
    Format: Electronic eBook
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  18. 18
    The experience economy : work is theatre & every business a stage

    The experience economy : work is theatre & every business a stage by Pine, B. Joseph

    Boston : Harvard Business School Press, 1999
    Format: Book


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  19. 19
    Value proposition design : how to create products and services customers want : get started with;

    Value proposition design : how to create products and services customers want : get started with; by Osterwalder, Alex

    Hoboken, New Jersey : Wiley, 2014
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  20. 20
    The veteran entrepreneurs' guide to starting and growing a business. Customer service

    The veteran entrepreneurs' guide to starting and growing a business. Customer service

    Lynbrook, NY : TeleTime Video, 2017
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