Showing 1 - 6 results of 6 for search '"Customer access management."', query time: 0.23s Refine Results
  1. 1
    Call center benchmarking : deciding if good is good enough

    Call center benchmarking : deciding if good is good enough by Anton, Jon, Gustin, David, 1962-, Spit, Stijn

    West Lafayette, Ind. : Ichor Business Books/Purdue University Press, 2000
    “…Customer access management.…”
    Format: Electronic eBook
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  2. 2
    Wake up your call center : how to be a better call center agent

    Wake up your call center : how to be a better call center agent by D'Ausilio, Rosanne, 1941-

    West Lafayette, Ind. : Ichor Business Books, 1999
    Rev. and expanded ed.
    “…Customer access management.…”
    Format: Electronic eBook
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  3. 3
    Call center benchmarking how good is "good enough"

    Call center benchmarking how good is "good enough" by Anton, Jon

    West Lafayette, Ind. : Ichor Business Books/Purdue University Press, 2000
    “…Customer access management.…”
    Format: Electronic eBook
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  4. 4
    Wake up your call center how to be a better call center agent

    Wake up your call center how to be a better call center agent by D'Ausilio, Rosanne, 1941-

    West Lafayette, Ind. : Ichor Business Books, 2005
    4th ed.
    “…Customer access management.…”
    Format: Electronic eBook
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  5. 5
    Call center performance enhancement using simulation and modeling

    Call center performance enhancement using simulation and modeling by Anton, Jon

    West Lafayette, Ind. : Ichor Business Books, 1999
    “…Customer access management.…”
    Format: Electronic eBook
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  6. 6
    Call center performance enhancement using simulation and modeling

    Call center performance enhancement using simulation and modeling by Anton, Jon

    West Lafayette, Ind. : Ichor Business Books, 1999
    “…Customer access management.…”
    Format: Electronic eBook
    Full text (Emerson users only)
    Full text (Emmanuel users only)
    Full text (MCPHS users only)
    Full text (Wentworth users only)
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