Service Excellence in Tourism and Hospitality Insights from Asia

Table of Contents: “…Introduction: Service Excellence in Asian Tourism and Hospitality -- Part I: Designing the Service -- Service Design of Franchise and Independent Japanese Restaurants in Ho Chi Minh City, Vietnam -- Creating Excellent Guest Experiences: Servicescape and Processes -- Managing Customer Expectations: A Study of Two Four-Star Hotels in Malaysia and Singapore -- Part II: Managing Customer-Oriented Operations -- Measuring Customer Delight in Tourism and Hospitality Operations: Findings from Singapore and Malaysia -- Providing Personalized Service Excellence: Findings from Tourism and Hospitality Businesses in Asia -- Generation Z’s Perspective on Tourists’ Knowledge Sharing and Service Excellence in Tourism -- Part III: Leveraging Digital Technology -- Τwo to Tango: Entrepreneurs and Robots’ Users in Hospitality Service Innovation -- Achieving Positive Hospitality Experiences Through Technology: Findings from Singapore and Malaysia -- E-Service Quality: Evaluation of Tourism Websites -- Part IV: Managing Resources -- Hospitality and Tourism Management: Adopting Lean Six Sigma, Achieving Service Excellence -- Shifting Paradigms in Human Resource Management while Striving for Service Excellence in the Tourism Industry -- Towards Service Excellence: The Zone of Tolerance for Hospitality and Tourism Education in Malaysia -- Conclusion: The Future of Service Excellence in Asia.…”
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Scalability Rules Principles for Scaling Web Sites, Second Edition by Abbott, Martin, Fisher, Michael

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In those days : a diplomat remembers by Spain, James W. (James William)

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Asperger syndrome and bullying : strategies and solutions by Dubin, Nick

Table of Contents: “…My own experiences of being bullied -- Easy targets : children on the autism spectrum -- Empowering victims -- Empowering bystanders -- Empowering teachers -- Understanding bullies -- Empowering parents -- Empowering schools -- Interview with my parents.…”
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Maximize your rotations : ASHP's student guide to IPPEs, APPEs, and beyond

Table of Contents: “…Perry -- Introductory pharmacy practice experiences / Lori Ernsthausen -- Internal medicine and other clinical rotations / Mate M. …”
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Leaving Neverland

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Ludic, Co-design and Tools Supporting Smart Learning Ecosystems and Smart Education Proceedings of the 5th International Conference on Smart Learning Ecosystems and Regional Develo...

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Human and machine consciousness by Gamez, David

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Cross-Cultural Responsiveness & Systemic Therapy Personal & Clinical Narratives

Table of Contents: “…Social Justice Implications for MFT: The Need for Cross-Cultural Responsiveness -- Before Cultural Competence: Exploring the Latent & Overt Emotionalities of Whiteness -- Evidence Based Practices & Cultural Responsiveness -- Cross-culturally Responsive Training of Emotionally Focused Couple Therapy: International Experiences -- Cultural Responsiveness in Family Therapy: Integrative & Common Factors Lens -- Client-Centered Advocacy in Education and Clinical Training from the Supervisees’ Perspective -- Training & Supervision Across Disciplines to Engage in Cross-cultural Competence & Responsiveness: Counseling & Family Therapy -- Cross Cultural Relevance of Systemic Family Therapy & Globally Responsive Cross Cultural Training: An Indian Case Study -- Couple & Family Therapy Training in the Context of Turkey -- The Future of MFT: Clinical Implications of Cross-cultural Responsiveness & Social Justice Lens to the Field.…”
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Top Thought Leaders Share Their Best Innovation Ideas (Collection) by Delivers, FT

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Portable prisons : electronic monitoring and the creation of carceral territory by Gacek, James

Table of Contents: “…Tracking Lives and Territories in the Carceral Age -- Conceiving the "Carceral" Conversations, Conditions, and Challenges -- A Case for Carceral Territory -- Observing the National Electronic Monitoring Centre -- On the Move with G4S Scotland -- Talking Territorially Prisoners' Experiences of Electronic Monitoring -- Taking Back Territory Fighting Against Current and Future Carceral Campaigns.…”
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Defend I.T Security by Example by Gupta, Ajay, Laliberte, Scott

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Foreign exchange : counterculture behind the walls of St. Hilda's School for Girls, 1929-1937 by Liu, Judith, 1950-

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Objective Structured Clinical Examinations 10 Steps to Planning and Implementing OSCEs and Other Standardized Patient Exercises by Zabar, Sondra

Table of Contents: “…-- PART TWO: TEN STEPS FOR ORGANIZING OSCEs AND OTHER SP EXERCISES -- Assemble a team -- Agree on goals and scope and make a plan -- Establish a blueprint -- Develop cases and stations -- Create rating forms -- Recruit and train standardized patients (SPs) -- Recruit and train raters -- Manage logistics and implement the program -- Analyze and report data -- Develop a case library -- PART THREE: ADDITIONAL APPLICATIONS OF STANDARDIZED PATIENTS -- Use of standardized patients for remediation -- GOSCEs (Group Observed Structured Clinical Experiences) -- OSTEs (Observed Structured Teaching Exams) -- Unnanounced Standardized Patients - "The Secret Shopper" -- APPENDICES -- Medical error disclosure case -- SP medical error rating form -- Faculty medical error rating form -- Resident evaluation of OSCE experience -- Faculty evaluation of OSCE experience -- SP evaluation of OSCE experience -- Rotation schedule.-.…”
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Paradise now : essays on early Jewish and Christian mysticism

Table of Contents: “…Religious experience and the construction of the transcendent self / Alan F. …”
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Self, Culture, and Others in Womanist Practical Theology. by Sheppard, Phillis Isabella

Table of Contents: “…Coverpage; Title; Copyright; Contents; Series Editors' Preface; Acknowledgments; 1 Black As You See Me; Part I Living Blackness: Womanist Perspectives on Black Women's Experience; 2 Black Women's Experience of Religion, Race, and Gender; 3 The Current Shape of Womanist Practical Theology; 4 Suffering and Pain, Longing and Love: The Embedded Psychology in Womanist Perspectives; Part II Psychoanalysis and Black Experience: Critique, Appropriation, and Application.…”
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Axonal Branching and Recovery of Coordinated Muscle Activity after Transection of the Facial Nerve in Adult Rats by Angelov, D. N. (Doychin N.), 1953-

Table of Contents: “…Outline of the General Neurobiological Problem -- The Perikarya Which Support Axonal Regrowth are Hyperexcitable -- Axonal Regrowth is Compromised by Ephaptic Cross-Talk Between the Branches -- Biological Significance of Axonal Branching -- Role of Cytoskeleton Reorganization During Axonal Branching -- The Individual Guidance Cues Promoting Reinnervation of Original Targets are Still Unknown -- Conclusion -- Outline of the Clinical Problem -- Questions Still Open -- Methodological Approach -- Materials and Methods -- First Set of Experiments: Attempts to Reduce Collateral Axonal Branching by Alterations of the Trigeminal Input to the Facial Perikarya -- Second Set of Experiments: Attempts to Reduce Collateral Axonal Branching at the Lesion Site -- Results -- First Set of Experiments: Influence of the Altered Afferent Input to Axotomized Facial Perikarya on the Quality of Reinnervation -- Second set of Experiments: Attempts to Reduce Collateral Axonal Branching at the Lesion Site -- Discussion -- The Combined Approach to Evaluate the Quality of Peripheral Nerve Regeneration -- Sensory-Motor Integrity as A Factor for Motor Regeneration -- Collateral Branching Versus Terminal Sprouting of Axons -- Prospects for the Future -- References -- Subject index.…”
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The lives of transgender people by Beemyn, Genny, 1966-

Table of Contents: “…The demographics of the survey participants -- Experiences of transgender identity -- The climate for transgender people -- Developmental milestones of different transgender groups -- Transgender youth and the implications for higher education.…”


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Total leadership : be a better leader, have a richer life by Friedman, Stewart D.

Table of Contents: “…Introduction: the total leadership experience -- Part I. Be real: act with authenticity. …”


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Advances in Flow Research by Engeser, Stefan

Table of Contents: “…-Neuropsychological correlates of flow experience -- Autotelic personality -- Theoretical integration and future lines.…”
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