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122261
Conflict Management for Managers : Resolving Workplace, Client, and Policy Disputes.
Chichester : Wiley, 2012Table of Contents: “…Becoming a Collaborative Leader in a Noncollaborative Environment -- ADR in the Creation of Collective Bargaining Agreements -- Examples of Collaboration in Labor-Management Relations -- Conclusion -- Key Terms -- Suggested Supplemental Reading -- Discussion Questions -- Exercises -- Goal Setting -- Chapter 8 Designing Disputing Systems for Organizations -- Procedural Justice and Reducing Costs of Conflict -- Power, Rights, and Interests -- Values Underlie the Design -- General DSD Concepts and Practices -- Four Stages of DSD -- Sample Private Sector DSD -- Sample Public Sector DSD -- Disputing Systems in the Nonprofit Sector -- DSD in Small Organizations -- DSD Gone Wrong: Hooters of America, INC. -- Conclusion -- Key Terms -- Suggested Supplemental Reading -- Discussion Questions -- Exercises -- Goal Setting -- Part Three: Preventing and Resolving External Conflicts -- Chapter 9 Prevention and Resolution of Conflicts with Clients, Customers, and Vendors -- Rule One: A House Divided Will Not Stand -- Rule Two: Be Sure You Deliver What You Promise (Quality Products and Services) -- Rule Three: Improvements Require Monitoring -- Rule Four: Create Incentives for Desired Behaviors -- Rule Five: Empower Employees to Resolve Disputes at the Lowest Level Possible -- Rule Six: Avoid a Myopic Focus on New Customers Over Existing Ones -- Rule Seven: Devise, Evaluate, and Revise Systems -- Conclusion -- Key Terms -- Suggested Supplemental Reading -- Discussion Questions -- Exercises -- Goal Setting -- Chapter 10 Case Studies of Organizational Success Through Exemplary Customer Conflict Management -- Customer Satisfaction in a Sales Experience -- American Express: Relationship Care -- Customer Recovery Systems -- Toro: Turning Liability Into Ability -- Ritz-Carlton: Employee Empowerment for ''Delighted'' Customers -- Public and Nonprofit Sector Service Delivery.…”
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122262
Reparations and victim support in the International Criminal Court
Cambridge ; New York : Cambridge University Press, 2012Table of Contents: “…The law relating to the treatment of aliens -- D. International human rights law -- E. International humanitarian law. 1 International armed conflicts; 2 non-international armed conflicts -- F. …”
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122263
Financing Growth and Turning Data into Business.
Paris : Organization for Economic Cooperation & Development, 2022Table of Contents: “…. -- ...to a lower capacity in leveraging intellectual property rights (IPRs) -- Mapping SME data policy and institutions: analytical framework, sources and methods -- Main strategic objectives pursued -- Cutting across multiple policy domains -- Identifying typologies of policy instruments -- Methodology and sources -- How are SME data policies shaping across countries? …”
1st ed.
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122264
FUNdraising : 50 Proven Strategies for Successful School Fundraisers.
Thousand Oaks : SAGE Publications, 2007Table of Contents: “…"Naming Games." Sell Naming Rights to Small School Projects and Reap Big Windfalls -- No. 47. …”
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122265
Deliberate prose : selected essays, 1952-1995
New York : HarperCollins Publishers, 2000Table of Contents: “…(1978) ; Introduction to "Smoking Typewriters" (1981) ; Outline of Un-American Activities (1983) -- Vietnam and political conventions : Statement written for Authors Take Sides on Vietnam (1967) ; 1968 Chicago Democratic National Convention (1968) ; All Is Poetry (1968) ; Television Address (1972) -- International : Declaration of Three (1982) ; China Trip (1985) ; Statement to The Burning Bush (1963) ; Thoughts and Recurrent Musing on Israeli Arguments (1974) ; Statement Concerning Dissident Human Rights (1985) ; An Indirect Encounter: India (1964) -- pt. 2. …”
First edition.
Format: Book
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122266
Portraits of hope : Armenians in the contemporary world
New York : Berghahn Books, 2007Table of Contents: “…La Femme révoltée : Human Rights Activist and President of the Armenian PEN-Club, Anna Hakobyan (Yerevan); Rainer Hermann Chapter 15. …”
1st English ed.
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122267
Handbook of Active Ageing and Quality of Life From Concepts to Applications
Cham : Springer International Publishing : Imprint: Springer, 2021Table of Contents: “…What Should Guarantee Pensions Systems Designed with a Human Rights Based Approach? (Sol Minoldo, Enrique Peláez) -- Chapter 13. …”
1st ed. 2021.
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122268
The SAGE handbook of inclusion and diversity in education
London [England] :; Boston, Massachusetts : SAGE Publications,; Credo Reference, 2019; 2020Table of Contents: “…Psychological inclusion: considering students ' feelings of belongingness and the benefits for academic achievement / Alisha M. B. Braun; 7. Human rights, inclusive education and inter-cultural competence / Derrick Armstrong and Ann Cheryl Armstrong; 8. …”
[Enhanced Credo edition].
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122269
Learning Microsoft Cognitive Services.
Packt Publishing, 2017Table of Contents: “…Json -- NAudio -- Definitions -- Grant of Rights -- Conditions and Limitations -- Index.…”
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122270
Hoopla Doopla!. Episode 48, Hoopla Fire Brigade.
[San Francisco, California, USA] : Australian Children's Television Foundation,; Kanopy Streaming, 2014; 2019Format: Electronic VideoStreaming video (Wentworth users only)
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122271
Inside PayPal
[Place of publication not identified] : Bloomberg, 2015Format: Electronic VideoStreaming video (Wentworth users only)
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122272
Come Undone
[San Francisco, California, USA] : Kanopy Streaming, 2016Format: Electronic VideoView Streaming Video
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122273
Hollywood Collection - The Story of Lassie.
[San Francisco, California, USA] : Kanopy Streaming, 2016Format: Electronic VideoStreaming video (Wentworth users only)
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122274
11. Thieves of the Night
[Place of publication not identified] : MVD, 1941Format: Electronic VideoCover image
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122275
Barristers, Episode 1
[Place of publication not identified] : Soundview Media Partners, 2014Format: Electronic VideoStreaming video (Emerson users only)
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122276
The war to end all wars.
[San Francisco, California, USA] : El Dorado Films,; Kanopy Streaming, 2019Format: Electronic VideoStreaming video (Wentworth users only)
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122277
Social Justice Mentoring : Supporting the Development of Future Leaders for Struggle, Resistance, and Transformation
Alexandria, VA : Microtraining Associates, 2014Format: Electronic VideoStreaming video (Emerson users only)
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122278
9. The Tragic Crash
[Place of publication not identified] : MVD, 1941Format: Electronic VideoCover image
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122279
Leaders with Lacqua. Olafur Eliasson
New York, NY : Bloomberg, 2020Format: Electronic VideoStreaming video (Emerson users only)
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122280
13. The Flaming Inferno
[Place of publication not identified] : MVD, 1941Format: Electronic VideoCover image
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