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1
Customer profitability and customer relationship management at RBC financial group (abridged)
Boston, MA : Harvard Business School Publishing, 2002“…Harvard Business School Publishing,…”
Format: Book
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2
America's looming creativity crisis
[Boston, Mass.] : [Harvard Business School Publishing], 2004“…[Harvard Business School Publishing],…”
Format: Book
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3
WFNX-101.7 FM and Boston's radio wars
Boston, MA : Harvard Business School Publishing, 1999“…Harvard Business School Publishing,…”
Format: Book
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4
Apple Inc., 2008
Boston, MA : Harvard Business School Publishing, 2008“…Harvard Business School Publishing,…”
Format: Book
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5
G.G. toys
Boston, MA : Harvard Business School Publishing, 2005“…Harvard Business School Publishing,…”
Format: Book
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6
Sony Corporation : car navigation systems
Boston, MA : Harvard Business School Publishing, 1998“…Harvard Business School Publishing,…”
Format: Book Chapter
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7
Comcast Corporation
Boston, Mass. : Harvard Business School Publishing, 2015; 2012“…Harvard Business School Publishing,…”
Format: Book
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8
SG Cowen : new recruits
Boston, MA : Harvard Business School Publishing, 2006“…Harvard Business School Publishing,…”
Format: Book
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9
Pokemon : gotta catch 'em all
Boston, MA : Harvard Business School Publishing, 2001“…Harvard Business School Publishing,…”
Format: Book
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10
The perfect message at the perfect moment
[Boston, Mass.] : [Harvard Business School Publishing], 2005“…[Harvard Business School Publishing],…”
Format: Book
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11
Mobile discounts : a matter of distance and time
Boston : Harvard Business School Publishing, 2014“…Harvard Business School Publishing,…”
Format: Book
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12
Xerox corporation : the customer satisfaction program
Boston, MA : Harvard Business School Publishing, 1993“…Harvard Business School Publishing,…”
Format: Book Chapter
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13
Massive incorporated (A)
Boston, MA : Harvard Business School Publishing, 2006“…Harvard Business School Publishing,…”
Format: Book
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14
GlaxoSmithKline : sourcing complex professional services, supplementary materials
Boston, MA : Harvard Business School Publishing, 2013“…Harvard Business School Publishing,…”
Format: Book
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15
Eddie Bauer, Inc.
Boston, MA : Harvard Business School Publishing, 2000“…Harvard Business School Publishing,…”
Format: Book Chapter
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16
Montecito State College
Boston, MA : Harvard Business School Publishing, 1992“…Harvard Business School Publishing,…”
Format: Book
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17
Sendwine.com
Boston : Harvard Business School Publishing, 1999“…Harvard Business School Publishing,…”
Format: Book
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18
The Gillette company : dry idea advertising (A)
Boston, MA : Harvard Business School Publishing, 1989“…Harvard Business School Publishing,…”
Format: Book Chapter
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19
Comcast Corporation
Boston, Mass. : Harvard Business School Publishing, 2010“…Harvard Business School Publishing,…”
Format: Book
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20
GlaxoSmithKline : sourcing complex professional services
Boston, MA : Harvard Business School Publishing, 2013“…Harvard Business School Publishing,…”
Format: Book
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