The quest for a killer KPI : how radically simplifying performance metrics helped one company align employee behavior with organizational goals, make smarter investments in the business, and foster a culture of learning and cooperation /
This is the story of how Agoda, a subsidiary of the Booking Holdings online travel group, made its way to a single "KPI + constraint" model that helps run a good bit of the business. It took some trial and error to get there; the KPIs that were developed and tested along the way promoted b...
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| Main Authors: | , , |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
[Place of publication not identified] :
MIT Sloan Management Review,
2022.
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| Edition: | [First edition]. |
| Subjects: | |
| Online Access: | Full text (Wentworth users only) |