Call center benchmarking : deciding if good is good enough

Call center benchmarking : deciding if good is good enough /

Annotation Executives are beginning to recognize the potential of the call center as a significant revenue generator, perhaps one of the surest investments they can make in enhancing and creating customer value and bottom-line profits. Return on investments made in customer accessibility is seldom l...

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Bibliographic Details
Main Authors: Anton, Jon, Gustin, David, 1962- (Author), Spit, Stijn (Author)
Format: Electronic eBook
Language:English
Published: West Lafayette, Ind. : Ichor Business Books/Purdue University Press, ©2000.
Series:Customer access management.
Subjects:
Benchmarking (Management) > United States.
Call centers > United States > Management.
Online Access:Full text (Emerson users only)
Full text (Emmanuel users only)
Full text (MCPHS users only)
Full text (Wentworth users only)
Full text (Emerson users only)
Full text (Emmanuel users only)
Full text (MCPHS users only)
Full text (Wentworth users only)

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