Aftersales Management
Aftersales Management in the Retail Sector explores the immense amount of money that is wasted in the retail industry every year on badly managed aftersales processes, and how to prevent this happening. What happens after the sale has taken place, if problems then occur? How are they dealt with, and...
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| Format: | Electronic eBook |
| Language: | English |
| Published: |
Kogan Page,
2009.
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| Edition: | 1st edition. |
| Subjects: | |
| Online Access: | Full text (Wentworth users only) |