Loyalty rules! : how today's leaders build lasting relationships /

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Bibliographic Details
Main Author:	Reichheld, Frederick F.
Format:	Book
Language:	English
Published:	Boston : Harvard Business School Press, [2001]
Subjects:	Customer loyalty. Customer relations. Employee loyalty. Leadership.

Emerson

Holdings details from Emerson
Call Number:	HF5415.525 .R45 2001

Holdings details from Wentworth
Call Number:	658.314 .R45 2001