Why we fail : learning from experience design failures /
"Just as pilots and doctors improve by studying crash reports and postmortems, experience designers can improve by learning how customer experience failures cause products to fail in the marketplace. Rather than proseytizing a particular approach to design, Why We Fail holistically explores wha...
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| Format: | Book |
| Language: | English |
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Brooklyn, N.Y. :
Rosenfeld Media,
[2013]
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| Subjects: |