The quality infrastructure : measuring, analyzing, and improving library services

The quality infrastructure : measuring, analyzing, and improving library services /

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Summarizing specific tools for measuring service quality alongside tips for using these tools most effectively, this book helps libraries of all kinds take a programmatic approach to measuring, analyzing, and improving library services.

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Bibliographic Details
Other Authors:	Murphy, Sarah Anne (Editor)
Format:	Electronic eBook
Language:	English
Published:	Chicago : American Library Association, 2014.
Subjects:	Academic libraries > United States > Evaluation > Case studies. Research libraries > United States > Evaluation > Case studies. Public services (Libraries) > Evaluation > Case studies. Libraries > Quality control > Case studies. Library administration > United States > Case studies. Library administration > Canada > Case studies.
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Emmanuel

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NECO

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MCPHS

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Simmons

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Call Number:	Z675.U5 .Q35 2014

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